全民參與的遠程辦公,體驗如何?Gensler Remote Work Survey 作者:Gensler    瀏覽次數:   發布時間:2020-3-18 13:55:58

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當中國開始進行世界上最大規模的“居家辦公”實驗時,數以百萬的員工開始呆在家里辦公,Gensler和其他許多公司一樣,發起了一項關于“居家辦公”的調研,以了解員工的真實需求和反饋。作為一家對辦公空間設計具有深刻理解的設計公司,我們的調研結果非常有趣。那么我們到底發現了什么有趣的事實?

When China decided to embark on the world's largest work-from-home experiment, where hundreds of millions of workers stayed home from the office, Gensler, like many other companies, launched a survey to determine what was working for their staff. As a company who designs offices and has a deep understanding of the requirements of a workplace, the results were fascinating. So what did we find out?

遠程讓辦公效率變低了嗎?Does remote working make us less efficient?

答案是:NO!

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根據問卷調研結果,大部分回復的員工清楚自己每天的工作任務。少部分人會感到容易被打擾。22%的回復者認為“可以更靈活地決定何時/何地工作”,“更好地管理時間”。15%的回復者認為他們感到“更專注了”。 

根據這些回復,我們總結出四大影響工作效率的因素:

    (1) 工作動力

    (2) 科技支持

    (3) 公司內網

    (4) 溝通工具

According to the survey, most respondents knew what they were required to do day-to-day. While a few noted that they were more easily distracted, 22% of staff reported that “there is more flexibility in deciding where and when to work” and 15% saying they feel more focused.

Based on these responses, we have summarized four major factors that affect work efficiency:

    (1) work motivation

    (2) technology support

    (3) company intranet

    (4) communication tools

2

遠程辦公,領導們怎么看?

How do leaders feel about remote working?

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與團隊成員相比,領導們感到遠程辦公給他們帶來的變化較大,更不容易感到焦慮。有一些領導表示,遠程辦公為了解組員工作狀況帶來了一些挑戰。

Compared to other staff, leaders feel a greater change yet less stress when working remotely. Some leaders say that remote working presents some challenges when understanding team members’ working conditions.

生活-工作是更平衡了還是更失衡了?

More Work-Life balance?

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總體上,員工們認為遠程辦公更好地促進了生活與工作的平衡,并有助于堅持健康的生活方式。他們有更多時間陪伴家人、兼顧家務、準備餐食、規律健身;但也有員工反映,遠程辦公模糊了工作與生活的界限,工作時間被延長了。

Overall, employees believe that working remotely better promotes a balance between life and work and helps maintain a healthy lifestyle. They have more time to spend with their families, take care of the family, cook their own meals and exercise regularly; But some employees also responded that working remotely blurred the line between work and life and extended working hours.

4

遠程辦公的痛點有哪些呢? What are the pain points of working remotely?

雖然回復者對遠程辦公都持有比較正面的態度,還是會面臨一些挑戰。

Although the respondents have a positive attitude towards remote working, we still face some challenges.

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 溝通與協作效率受到影響

Impact on communication and collaboration

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由于理解障礙和延遲回復,有時線上交流效率更低、更耗時。

Sometimes online communication is less efficient and more time-consuming than talking in person due to impaired understanding and delayed responses.

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頭腦風暴和交流設計想法會被受限,進行即興的創意討論面臨挑戰。

It’s challenging to conduct brainstorming and exchange opinions on design,spontaneous creative discussion is more challenging.

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有時候,會受到來自不同溝通軟件的信息打擾

Sometimes people get distracted by multiple communications tools

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有時候,團隊領導感到更難了解組員的工作情況

Some times team leaders find it hard to understand their teams’ work status

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缺乏高效的科技、辦公設備支持

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公司內網很慢,家中網絡不穩定,導致難以進入公司服務器。

There is a direct correlation with peoples satisfaction working from home and their ability to access the company VPN/server. Often these issues are caused by their internet connectivity.

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溝通軟件無法有效的支持實時線上討論和文件分享。

Communication tools lack proper support for real-time discussion and file sharing.

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需要材料樣板、打印機、文具、大顯示屏等辦公設施。

Need materials simples/ printer/ pens and pencil / Large screens and other office equipment to support working.

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物理環境/社交環境的改變帶來一定困擾Changes in the physical / social environment have caused some annoyance

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被其他家庭成員或家庭瑣事分散精力

Distractions are caused by other family members and household errands

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沒有適宜的辦公環境或符合人體工程學的辦公家具。

Not having a proper workplace and ergonomic furniture causes frustration

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獨自在家辦公讓人感到與同事和公司的聯系減少了,社交的減少影響到精神健康

Working from home makes people feel less connected to their colleagues and the company, less socializing may affect their mental health

5

一些大家建議的解決方案 

Possible Solutions

一個有效的在線白板App來進行設計討論

Find a good online whiteboarding solution for design communication

開展日常團隊會議;設置定期的溝通時間,以及專注時間來完成工作

建立文件共享的工作流程,減少基于對話的溝通

Establish a workflow for file sharing, ideally reducing conversation-based communication

我們將會在下一篇文章中給大家提供更詳細的報告和解決方案,敬請關注。

We will provide a full report in our next post with more recommendated solutions. Please follow us on Wechat. 

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