When China decided to embark on the world's largest work-from-home experiment, where hundreds of millions of workers stayed home from the office, Gensler, like many other companies, launched a survey to determine what was working for their staff. As a company who designs offices and has a deep understanding of the requirements of a workplace, the results were fascinating. So what did we find out?
遠程讓辦公效率變低了嗎？Does remote working make us less efficient?
According to the survey, most respondents knew what they were required to do day-to-day. While a few noted that they were more easily distracted, 22% of staff reported that “there is more flexibility in deciding where and when to work” and 15% saying they feel more focused.
Based on these responses, we have summarized four major factors that affect work efficiency:
(1) work motivation
(2) technology support
(3) company intranet
(4) communication tools
How do leaders feel about remote working?
Compared to other staff, leaders feel a greater change yet less stress when working remotely. Some leaders say that remote working presents some challenges when understanding team members’ working conditions.
More Work-Life balance?
Overall, employees believe that working remotely better promotes a balance between life and work and helps maintain a healthy lifestyle. They have more time to spend with their families, take care of the family, cook their own meals and exercise regularly; But some employees also responded that working remotely blurred the line between work and life and extended working hours.
遠程辦公的痛點有哪些呢？ What are the pain points of working remotely?
Although the respondents have a positive attitude towards remote working, we still face some challenges.
Impact on communication and collaboration
Sometimes online communication is less efficient and more time-consuming than talking in person due to impaired understanding and delayed responses.
It’s challenging to conduct brainstorming and exchange opinions on design，spontaneous creative discussion is more challenging.
Sometimes people get distracted by multiple communications tools
Some times team leaders find it hard to understand their teams’ work status
There is a direct correlation with peoples satisfaction working from home and their ability to access the company VPN/server. Often these issues are caused by their internet connectivity.
Communication tools lack proper support for real-time discussion and file sharing.
Need materials simples/ printer/ pens and pencil / Large screens and other office equipment to support working.
物理環境/社交環境的改變帶來一定困擾Changes in the physical / social environment have caused some annoyance
Distractions are caused by other family members and household errands
Not having a proper workplace and ergonomic furniture causes frustration
Working from home makes people feel less connected to their colleagues and the company, less socializing may affect their mental health
Find a good online whiteboarding solution for design communication
Establish a workflow for file sharing, ideally reducing conversation-based communication
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